Sticking with our theme of Senior Citizens on the Net, this recent survey taken from SeniorJournal.com shows the Social Security website being used and well-received by Seniors throughout the country.
The Social Security Administration’s online services, heavily used by senior citizens for matters dealing with Social Security and Medicare, have been recognized as the “best in government” and exceed top private sector sites in customer satisfaction, according to a news release.
In the latest results from the American Customer Satisfaction Index (ACSI), Social Security’s online Retirement Estimator and benefit application remain in the top spots, each with a score of 90, and the Help with Medicare Prescription Drug Plan Costs application placed third with a score of 87.
“Online services are vital to good public service and I am pleased that Social Security continues to provide the best in both government and the private sector,” said Michael J. Astrue, Commissioner of Social Security.
“The Internet provides the public with the ability to conduct business at their convenience and at their own pace, without the need to take leave from work, travel to a field office, and wait to meet with an agency representative. It also reduces the time spent by our employees processing claims and frees them up to spend more time handling complex cases.”
Social Security’s three top-rated online services also meet or exceed the private sector’s highest score, which was recorded by Netflix, with a score of 87. The ACSI notes that this shows “that government sites can satisfy visitors just as well as, or even better than, private-sector sites.”
The ACSI is the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the U.S. According to ACSI, “Any website, whether in the private or public sector, that scores an average of 80 or higher can be considered superior in meeting site visitors’ needs and expectations.” Social Security’s Business Services Online, with a score of 82, also meets this superior threshold.
To view all of Social Security’s online services, go to www.socialsecurity.gov/onlineservices.
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