Setting Your Mind at Ease

As owner of Right at Home in Los Angeles, I’m on-call 24 hours a day/7 days a week. Even if another employee is taking calls during the evening or weekend, I know that they may reach out to me anytime if an issue arises beyond their authority to rectify.

Back in November, I took my first vacation in over 2 years. While still reachable, I was going to be outside of California. Although I had confidence in our employees, I was still nervous leaving them “on their own.”

As I thought about this, I realized my feelings of unease probably don’t compare to how family members of our clients feel when they leave their loved one alone for the first time with a caregiver. Yes, it’s true that Right at Home caregivers are trained and criminally background checked; covered by liability and worker’s compensation insurance; licensed and bonded. But that doesn’t assure they’ll bond with their family member in need of help.

From clients who’ve had the same caregiver for over a year to clients who’ve asked for a different caregiver literally every other day, we’ve seen it all. That’s why we always do an assessment when possible prior to placing a caregiver so we can meet the family, meet our prospective new client and select the best caregiver for their needs. And its why, even when on vacation, the owner of the company is always just a phone call away to address any concerns a family member may have.

As we exit the holiday season and enter into 2010, Right at Home will continue to do everything in our power to make sure your loved one is receiving the highest quality of care so you can be at ease while you’re away.